Member Experience Specialist

UnitedHealth Group; Pearland (TX); Remote; Confidential; Full time

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is seeking a Member Experience Representative to support member outreach and deliver a positive customer experience across Houston-area locations. You will perform welcome calls, disenrollment calls, member check-ins, and health screening reminders, and document outcomes in SharePoint and other systems.

This role requires a high school diploma or GED, 1+ year of customer service, excellent communication, and the ability to multi-task in a

Qualifications

• High School Diploma or GED is required.
• 1+ years of customer service experience in a contact center.
• Excellent customer service and telephone etiquette.
• Critical thinking and computer literacy.
• Ability to stay focused and professional while multi-tasking.

Responsibilities

• The Member Experience Representative supports member outreach activities to ensure a positive customer experience.
• Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members.
• The Member Experience Representative maintains documentation in SharePoint and other systems to accurately capture call outcomes.
• The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience.

Skills

Customer service

Telephone etiquette

Communication

Multi-tasking

Reading/writing English

Education

High School Diploma or GED

Tools

SharePoint

Job description

Kelsey-Seybold Clinic, part of the Optum family, is seeking a Member Experience Representative to support member outreach and deliver a positive customer experience across Houston-area locations. You will perform welcome calls, disenrollment calls, member check-ins, and health screening reminders, and document outcomes in SharePoint and other systems.

This role requires a high school diploma or GED, 1+ year of customer service, excellent communication, and the ability to multi-task in a