Remote Member Experience & Benefits Advisor

Socket.dev; Durham (NC); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Company‑supported life insurance

ADB coverage

Medical insurance reimbursement

Union representation through OPEIU Loc

Leadership and professional develop­-m

Recognition and incentives

Job summary

Globe Life AO is seeking a self-motivated Member Experience & Benefits Consultant to support current and prospective clients remotely. You’ll guide families through available supplemental benefits, answer questions, and provide personalized recommendations in a fully virtual environment.

Join a team that emphasizes mentorship, growth, and flexible work life. You’ll engage via phone and Zoom, build lasting relationships, and advance through ongoing training and performance incentives while making

Qualifications

• Excellent communication and active listening skills required.
• Ability to analyze client needs and provide clear guidance.
• Comfort with virtual interactions and learning new tools.

Responsibilities

• Welcome and onboard new members through the enrollment process.
• Conduct virtual consultations by phone and Zoom.
• Provide personalized guidance based on each client’s goals and needs.
• Explain available benefit options clearly and professionally.
• Respond promptly to client questions while delivering exceptional service.
• Build long‑term client relationships through ongoing communication.
• Organize appointments and maintain accurate digital records.
• Ensure compliance with company policies and state regulations.
• Participate in ongoing training, mentorship, and development.

Skills

Communication

Active Listening

Problem-Solving

Critical Thinking

Self-Motivation

Time Management

Zoom

Customer Service

Remote Collaboration

Tools

Zoom

Job description

Globe Life AO is seeking a self-motivated Member Experience & Benefits Consultant to support current and prospective clients remotely. You’ll guide families through available supplemental benefits, answer questions, and provide personalized recommendations in a fully virtual environment.

Join a team that emphasizes mentorship, growth, and flexible work life. You’ll engage via phone and Zoom, build lasting relationships, and advance through ongoing training and performance incentives while making