Remote Member Coordinator - Patient Support & Scheduling

Honeydew; EE. UU.; A distancia; USD 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive healthcare

401(k) with company match

Monthly technology stipend

Paid time off and paid holidays

Remote-friendly

Descripción de la vacante

Honeydew is transforming skincare access by connecting patients with licensed dermatologists and FDA-approved treatments. The Member Coordinator will answer calls, assist patients via live chat, and direct inquiries to the appropriate departments while scheduling appointments. The role emphasizes exceptional customer service and accurate CRM documentation.

This fully remote position offers an hourly rate of $17. Candidates must be authorized to work in the US.

Formación

• Experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer skills.

Responsabilidades

• Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.
• Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.
• Troubleshoot problems, listen to customer concerns, and escalate issues to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions in our CRM system.

Conocimientos

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Calm under pressure

Basic computer skills

CRM familiarity

Herramientas

CRM software

Descripción del empleo

Honeydew is transforming skincare access by connecting patients with licensed dermatologists and FDA-approved treatments. The Member Coordinator will answer calls, assist patients via live chat, and direct inquiries to the appropriate departments while scheduling appointments. The role emphasizes exceptional customer service and accurate CRM documentation.

This fully remote position offers an hourly rate of $17. Candidates must be authorized to work in the US.