Customer Service Specialist (Fully Remote)

Integrateddermatology; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Integrated Dermatology is seeking a remote, full-time Customer Service/Claims Support specialist to join a national dermatology network. You will handle 40-50 inbound calls daily, process payments, and keep patient demographics up to date while ensuring accurate claim status and copay explanations.

You’ll meet KPI targets and work from home across the United States. The role requires strong communication, healthcare experience, and Excel proficiency to navigate multiple software programs

Qualifications

• Excellent communication, phone etiquette, and problem solving.
• Healthcare experience, Excel proficiency, and ability to use multiple programs.

Responsibilities

• Answer 40-50 inbound calls, take payments, update demographics.
• Provide claim status, explain copays/deductibles, meet KPI metrics.

Skills

Excellent communication

Phone etiquette

Problem solving

Education

High school diploma or equivalent

Tools

Excel proficiency

Ability to use multiple programs

Job description

• Answer 40-50 inbound calls, take payments, update demographics.
• Provide claim status, explain copays/deductibles, meet KPI metrics.

Qualifications:

• Excellent communication, phone etiquette, and problem solving.
• Healthcare experience, Excel proficiency, and ability to use multiple programs.

Additional Information:

• Full-time, Mon-Fri, 9am-5:30pm, remote.
• High school diploma or equivalent required.

Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.