Member Coordinator

Honeydew; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) with company match

Monthly technology stipend

Paid time off and paid holidays

Remote-friendly

Job summary

Honeydew is transforming skincare access by connecting patients with licensed dermatologists and FDA-approved treatments. The Member Coordinator will answer calls, assist patients via live chat, and direct inquiries to the appropriate departments while scheduling appointments. The role emphasizes exceptional customer service and accurate CRM documentation.

This fully remote position offers an hourly rate of $17. Candidates must be authorized to work in the US.

Qualifications

• Experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer skills.

Responsibilities

• Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.
• Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.
• Troubleshoot problems, listen to customer concerns, and escalate issues to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions in our CRM system.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Calm under pressure

Basic computer skills

CRM familiarity

Tools

CRM software

Job description

About Honeydew

No one should suffer from a treatable skin disease because they couldn’t access care. That’s what Honeydew is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We’ve helped 40,000+ patients get life-changing results, we’re growing 5x YoY, and we’re just getting started.

The Opportunity

Our Member Coordinator will answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.

Schedule: Monday–Friday, 9:00 AM–5:30 PM EST

Responsibilities

• Customer Service: Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.


• Product Knowledge: Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.


• Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and escalation issues to appropriate departments when necessary.


• Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.

Qualifications

• Previous experience in customer service or call center roles preferred.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and attention to detail.


• Ability to remain calm and professional under pressure.


• Proficiency in basic computer skills.

Benefits

• Opportunity to make a meaningful impact on patients’ lives


• Join a mission-driven, innovative team dedicated to transforming skincare


• Comprehensive healthcare benefits (medical, dental, vision)


• 401(k) with company match


• Monthly technology stipend


• Paid time off and paid holidays


• Supportive, collaborative team culture

This is a fully remote position with an hourly pay of $17.00.

Candidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship.

Candidates residing in the following states will be considered for this role: AL, AZ, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WI