Remote Member Care Specialist

NCD; Arizona; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, life, and disability保险

401(k) with employer match

Work from home allowance and support

Job summary

NCD Dental & Vision has an opportunity for a remote Customer Service Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.

This 100% work-from-home role includes 2–4 weeks of paid remote training and equipment provided. Candidates should communicate clearly, multi-task across interfaces, and maintain a positive, professional demeanor to help members with their health plan needs.

Qualifications

• 2+ years of customer service or call center experience
• Excellent verbal and written communication skills
• Proficient computer skills including MS Word, Excel, Outlook, Teams
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
• Bilingual is a plus (Spanish bilingual employees receive an additional pay differential)

Responsibilities

• Handles both inbound and outbound communication with members and/or providers.
• Communicates with clients across multiple channels, including phone, email, and chat.
• Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
• Refers new product enrollment or changes to existing enrollment to a licensed agent.
• Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
• Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
• Continually maintains working knowledge of all company products and services.
• Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
• Builds trust with members across the healthcare life cycle and improves member retention.
• Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
• Attends and participates in team meetings, skill builders, training exercises.

Skills

Customer service

Verbal communication

Written communication

Bilingual (Spanish)

Education

College degree preferred

Tools

MS Word

Excel

Outlook

Teams

Job description

NCD Dental & Vision has an opportunity for a remote Customer Service Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.

This 100% work-from-home role includes 2–4 weeks of paid remote training and equipment provided. Candidates should communicate clearly, multi-task across interfaces, and maintain a positive, professional demeanor to help members with their health plan needs.