Remote Member Care Specialist

NCD; El Paso (TX); Teletrabalho; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company-paid health, dental, life, and

disability insurance

Resumo da oferta

NCD Dental & Vision is seeking a remote Customer Service Advisor to join our team. The role centers on delivering the highest level of phone service and support to our members from home, ensuring timely responses and accurate information.

This 100% remote position requires a quiet workspace, with 2–4 weeks of paid remote training. Equipment will be provided to enable professional conversations without distractions.

Qualificações

• 2+ years of customer service or call center experience.
• College degree preferred, but not required
• Excellent verbal and written communication skills
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
• Bilingual is a plus (Spanish bilingual employees receive an additional pay differential)

Responsabilidades

• Handles both inbound and outbound communication with members and/or providers.
• Communicates with clients across multiple channels, including phone, email, and chat.
• Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
• Builds trust with members across the healthcare life cycle and improves member retention.
• Meets performance goals and established KPIs in call quality, satisfaction, and handle times.

Conhecimentos

Customer service

Communication skills

Multitasking

Bilingual (Spanish)

Formação académica

College degree preferred

Ferramentas

CRM software

Descrição da oferta de emprego

NCD Dental & Vision is seeking a remote Customer Service Advisor to join our team. The role centers on delivering the highest level of phone service and support to our members from home, ensuring timely responses and accurate information.

This 100% remote position requires a quiet workspace, with 2–4 weeks of paid remote training. Equipment will be provided to enable professional conversations without distractions.