Remote Customer Care Advisor - Dental & Vision

NCD; San Antonio (TX); À distance; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

Work from home allowance

Résumé du poste

NCD Dental & Vision is hiring a remote Customer Service Advisor to deliver top-tier phone support and timely assistance to our members. You will handle inquiries across phone, email, and chat, ensuring accurate information and smooth transactions.

This 100% work-from-home position includes paid remote training (2–4 weeks) and equipment provision. Join a team focused on spreading the smile and exceptional member satisfaction.

Qualifications

• 2+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously.
• Bilingual is a plus (Spanish bilingual employees receive an additional pay differential).
• College degree preferred, but not required.

Responsabilités

• Handle inbound and outbound communication with members and providers.
• Communicate with clients across phone, email, and chat.
• Review member products, answer questions about products and policies, process transactions.
• Escalate enrollment changes to a licensed agent.
• Address billing or service inquiries and forward issues to the correct department.

Connaissances

Customer service

Communication

Multitasking

Spanish helpful

Formation

College degree preferred

Outils

CRM software

Description du poste

NCD Dental & Vision is hiring a remote Customer Service Advisor to deliver top-tier phone support and timely assistance to our members. You will handle inquiries across phone, email, and chat, ensuring accurate information and smooth transactions.

This 100% work-from-home position includes paid remote training (2–4 weeks) and equipment provision. Join a team focused on spreading the smile and exceptional member satisfaction.