Remote Medicare Call Center Pro - Inbound Support

Humana; United States; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Medicare Call Center Representative to handle inbound calls, digital and written inquiries for members, delivering resolutions and a positive call experience. The role requires 2+ years of customer service, strong communication, and the ability to manage multiple tasks across systems.

Training is remote, with 40-hour weeks; virtual training runs 12 weeks from day one, 8:00 AM to 4:30 PM EST.

Qualifications

• Minimum 2 years of customer service experience.
• Strong communication and attention to detail; active listening.
• Experience managing multiple priorities and using several computer apps simultaneously.
• Proficient with Microsoft Office, especially Outlook and Teams.

Responsibilities

• Handle 40+ inbound calls daily in a fast-paced environment.
• Accurately record inquiries and take appropriate action, escalating when needed.
• Interpret policies and determine methods for completing assignments within defined parameters.
• Work with minimal direction and maintain quality standards with some prioritization leeway.
• Support Humana Medicare members by addressing needs and providing resolutions.

Skills

Customer service

Active listening

Multitasking

Systems navigation

Tools

MS Office (Outlook & Teams)

Job description

Humana is seeking a Medicare Call Center Representative to handle inbound calls, digital and written inquiries for members, delivering resolutions and a positive call experience. The role requires 2+ years of customer service, strong communication, and the ability to manage multiple tasks across systems.

Training is remote, with 40-hour weeks; virtual training runs 12 weeks from day one, 8:00 AM to 4:30 PM EST.