Remote Medical Support & Clinic Coordinator

Veterans Health Administration; Florence (AL); Hybrid; USD 50,000 - 65,000; Full time

Job summary

The Advanced Medical Support Assistant at Veterans Health Administration in Florence, Alabama works in an interdisciplinary care model in a Specialty Clinic or with PACT. You coordinate with the patient care team to review clinic utilization and prepare for patient visits.

The role requires setting priorities, managing transfers and ensuring documentation in VISTA, reviewing daily encounters, and supporting clinic appointment availability.

Qualifications

• Experience coordinating care across provider teams.
• Familiarity with clinic scheduling and patient transfer workflows.
• Ability to communicate with patients and multiple departments.

Responsibilities

• Coordinate with the patient care team to review clinic utilization.
• Develop and maintain effective communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Set priorities and deadlines, adjusting the flow to meet patient needs.
• Educate providers about shared patients and transfers; document in VISTA.
• Review outpatient encounters daily to prevent open items after 24 hours.
• Manage clinic appointment availability to support clinic needs.

Skills

Coordination

Communication

Time management

Attention to detail

Tools

VISTA

Job description

The Advanced Medical Support Assistant at Veterans Health Administration in Florence, Alabama works in an interdisciplinary care model in a Specialty Clinic or with PACT. You coordinate with the patient care team to review clinic utilization and prepare for patient visits.

The role requires setting priorities, managing transfers and ensuring documentation in VISTA, reviewing daily encounters, and supporting clinic appointment availability.