Remote Medical Scheduler | Patient Care & Scheduling Pros

Defy Medical; Tampa (FL); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Health insurance

Employee Discount on services

Job summary

Defy Medical, a Tampa-based concierge clinic with nationwide telehealth, is seeking a Scheduler to join our growing team. You will coordinate appointments, communicate with clients, medical assistants and nurses, and manage high volumes of calls and messages to support patient care plans.

Ideal candidates have scheduling or administrative experience, strong communication, and the ability to multitask in a fast-paced, remote work environment.

Qualifications

• Scheduling experience preferred.
• Customer service experience preferred.
• Administrative experience preferred.
• High School Diploma (associate's in healthcare preferred).
• Active listening and problem-solving skills required.
• Excellent written and verbal communication skills.

Responsibilities

• Communicating with clients, medical assistants and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Handling incoming and outgoing patient and/or vendor calls.
• Responding to live chats.
• Organizing and processing blood work orders and physician schedules.
• Managing information input into computer database.
• Handle a high volume of inbound and outbound calls.
• Learn and utilize multiple computer programs.
• Check voicemails and return customer calls.
• Maintain email communication with patients, vendors and co-workers daily.
• Position is Work from Home!

Skills

Scheduling experience

Customer service

Administrative experience

Active listening

Problem-solving

Written and verbal communication

Multitasking

Education

High School Diploma

Associate's in healthcare

Job description

Defy Medical, a Tampa-based concierge clinic with nationwide telehealth, is seeking a Scheduler to join our growing team. You will coordinate appointments, communicate with clients, medical assistants and nurses, and manage high volumes of calls and messages to support patient care plans.

Ideal candidates have scheduling or administrative experience, strong communication, and the ability to multitask in a fast-paced, remote work environment.