Patient Services Associate — Telehealth Care Concierge

Remote Jobs; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Health insurance

Employee Discount on services

Job summary

Defy Medical is a Tampa-based concierge clinic that operates telehealth nationwide. We are seeking a Patient Services Representative to guide patients through care plans with patience, integrity, and understanding, while facilitating appointments and education.

The role requires outgoing individuals who learn new computer programs quickly, multitask well, and prioritize delivering exceptional customer service to patients and staff.

Qualifications

• 1+ years in healthcare preferred.
• High School Diploma (associates in healthcare preferred).
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Explaining treatment procedures to patients and providing follow up education
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Answer high volume of incoming calls
• Check voicemails and return customer calls
• Maintain email communication with patients, vendors and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
• Duties, responsibilities, and activities may change at any time with or without notice

Skills

Active listening

Problem solving

Multitasking

Phone etiquette

Written/ verbal communication

Ability to learn software

Education

High School Diploma

Associates in healthcare preferred

Job description

Defy Medical is a Tampa-based concierge clinic that operates telehealth nationwide. We are seeking a Patient Services Representative to guide patients through care plans with patience, integrity, and understanding, while facilitating appointments and education.

The role requires outgoing individuals who learn new computer programs quickly, multitask well, and prioritize delivering exceptional customer service to patients and staff.