Remote Medical Front Desk Coordinator

Angel City VA; United States; Remote; USD 11,000 - 16,000; Full time

Job summary

Angel City VA is seeking a Remote Front Desk VA to support the front desk team by handling high volumes of patient calls, scheduling appointments, and managing insurance tasks. The role focuses on accuracy, HIPAA compliance, and smooth communication across channels.

Responsibilities include registration, eligibility checks, referrals, and documenting interactions in the EHR. Strong phone skills and 2+ years in medical front desk are required; Spanish speakers are a plus.

Qualifications

• Minimum 2 years in medical front desk roles.
• Experience with insurance verification and eligibility.
• Capable of handling 90–100 calls per day.
• Able to explain basic insurance and benefits to patients.
• Strong attention to detail and adherence to protocols.

Responsibilities

• Manage high-volume inbound patient calls across eight locations.
• Schedule, reschedule and confirm patient appointments.
• Follow scheduling protocols to prevent errors and delays.
• Communicate with patients via phone, text and email.
• Assist with new patient registrations and data entry.
• Verify insurance eligibility and manage referrals.
• Use AdvancedMD to access records and update systems.
• Manage patient communications through Weave.

Skills

Medical front desk

Insurance verification

Appointment scheduling

Phone communication

Detail oriented

HIPAA compliance

Tools

AdvancedMD

Weave

Email platforms

Job description

Angel City VA is seeking a Remote Front Desk VA to support the front desk team by handling high volumes of patient calls, scheduling appointments, and managing insurance tasks. The role focuses on accuracy, HIPAA compliance, and smooth communication across channels.

Responsibilities include registration, eligibility checks, referrals, and documenting interactions in the EHR. Strong phone skills and 2+ years in medical front desk are required; Spanish speakers are a plus.