Remote Medical Customer Support

Pride Health; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Employee discounts

Job summary

Pride Health is hiring a Remote Medical Customer Support to support our client's healthcare team in Lees Summit, MO. The position runs on a 3-month contract with potential extensions and requires outbound interviewing of life insurance applicants.

Training occurs on the same 10–7 shift, with Saturday rotation. You will use C4, Dialer and Avaya systems to document calls and ensure compliance while delivering concierge-level customer service.

Qualifications

• HS diploma or equivalent.
• Experience in life insurance, medical terminology, and customer service preferred.
• Strong phone etiquette and ability to handle sensitive information with care.

Responsibilities

• Place outbound calls to life insurance applicants and complete interviews or leave messages.
• Gather medical, financial, occupational, and avocation histories during interviews.
• Review and edit information collection for quality assurance.

Skills

Customer service

Phone support

Attention to detail

Insurance knowledge

Education

HS diploma or equivalent

Tools

C4 call management system

Dialer

Avaya Phone System

Job description

Pride Health is hiring a Remote Medical Customer Support to support our client's healthcare team in Lees Summit, MO.

Job Title: Remote Medical Customer Support

Pay Range: 17.50/hr. on W2

Schedule: M-F 10 am - 7 pm central time, Saturday hours 8 am - 4:30 pm training will occur on same shift of 10 – 7 and rotating Saturday schedule with 1 Saturday every 4 weeks beginning approximately 30 days after completion of training

Duration: 03 months with possible extensions

Summary:

• The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities:

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education:

• HS diploma or equivalent

Additional Job Details:

• Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
• Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
• Production based and revenue generating call center

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.