Call Center Representative

Pride Health; Lee's Summit (MO); On-site; USD 23,419; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

A healthcare staffing agency is seeking an Outbound Customer Service Associate for their Lees Summit, MO office. This role involves conducting interviews for life insurance applicants over the phone while ensuring compliance and quality assurance. Candidates should hold a high school diploma and possess customer service skills, with preference for those familiar with medical terminology and life insurance. The position offers competitive pay with a schedule from 7am to 6pm CST. Benefits include comprehensive healthcare coverage and 401(k) retirement savings.

Qualifications

• High School diploma or equivalent is required.
• Experience in Life Insurance and Medical Terminology is preferred.
• Strong customer service skills are necessary to provide concierge-level service.

Responsibilities

• Place outbound calls to life insurance applicants and complete interviews.
• Gather medical and financial histories during calls.
• Review and assure the quality of collected information.
• Learn client-specific requirements and respond to their needs.
• Observe all compliance and safety policies.

Skills

Customer Service

Attention to Detail

Medical Terminology

Life Insurance

Education

High School Diploma or Equivalent

Tools

C4 Call Management System

Avaya Phone System

Job description

Overview

Pride Health is hiring a Outbound Customer Service Associate to support our client’s medical facility based in Lees Summit, MO 64063. This is a 6 months assignment (Possibility of extension or conversion) opportunity and a great way to start working with a top-tier healthcare organization!

Pay Range: 17/hr. on W2

Schedule: 7am-4pm cst// 8am-5pm cst// 9am-6pm cst

Duration: Temp-Hire

Summary

The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education

• HS diploma or equivalent

Additional Job Details

• Please review shifts carefully and include your candidates\' shift preferences (1. as in most preferable to 3. least preferable)
• Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
• Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
• Production based and revenue generating call center
• This is an onsite position and they must be in the KC metro area, Lenexa or surrounding areas (within 30 - 40 miles) of Lee Summit, MO.

Benefits

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.

About Pride Health

Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.