Hospital Communications Specialist

EvergreenHealth; Kirkland (WA); On-site; USD 30,334 - 45,956; Full time

Benefits offered by this job

15% Per Diem Pay

Union membership optional

Job summary

A healthcare organization in Kirkland is seeking a Call Operator responsible for accurately processing incoming calls for hospital and contracted clients. The ideal candidate will have excellent customer and telephone skills, with the ability to handle high call volumes in a busy environment. A high school diploma or equivalent is required, along with the ability to type at least 50 words per minute. This role involves monitoring alarms and performing various duties to ensure effective communication within the healthcare setting.

Qualifications

• Excellent customer service skills required.
• Must have excellent telephone skills.
• Ability to work in a team setting is essential.
• Typing/keyboarding at a minimum of 50 words per minute is necessary.
• Ability to sit for up to 10 hours in a cubical workstation.

Responsibilities

• Process all calls within the current service level commitment.
• Answer and navigate calls with accuracy, efficiency, and courtesy.
• Record and relay complete answering service message tickets.
• Monitor and relay designated internal alarms.
• Perform other duties as assigned.

Skills

Customer service skills

Telephone skills

Teamwork

Typing (50 words per minute)

Education

High School graduate or equivalent

Job description

A healthcare organization in Kirkland is seeking a Call Operator responsible for accurately processing incoming calls for hospital and contracted clients. The ideal candidate will have excellent customer and telephone skills, with the ability to handle high call volumes in a busy environment. A high school diploma or equivalent is required, along with the ability to type at least 50 words per minute. This role involves monitoring alarms and performing various duties to ensure effective communication within the healthcare setting.