Remote Medical Call Center Agent – Patient Concierge

Orlando Health, Inc.; Orlando (FL); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development programs

Medical insurance

Dental insurance

Vision insurance

Free virtual visits

Well-being programs

Employer retirement match

Paid parental leave

PTO

Flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health, Inc. is seeking a Call Center Agent for Florida Medical Clinic in Orlando. The role supports patient and provider inquiries in a high-volume call center, with REMOTE department duties and an 8-week onsite training in Land O’ Lakes, FL.

The position emphasizes patient-centered service, accurate information, and efficient appointment scheduling per provider protocols, with opportunities to grow in a supportive health system.

Qualifications

• Excellent interpersonal, customer service, and communication skills.
• High level of general computer literacy.

Responsibilities

• Answers calls and assists callers.
• Delivers accurate information and triages requests.
• Schedules appointments per provider protocols.
• Maintains attendance and adheres to policies.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Orlando Health, Inc. is seeking a Call Center Agent for Florida Medical Clinic in Orlando. The role supports patient and provider inquiries in a high-volume call center, with REMOTE department duties and an 8-week onsite training in Land O’ Lakes, FL.

The position emphasizes patient-centered service, accurate information, and efficient appointment scheduling per provider protocols, with opportunities to grow in a supportive health system.