Call Center Agent - REMOTE

Orlando Health Bayfront Hospital; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development programs

Health insurance

Dental & vision coverage

Well-being programs

Retirement match up to 5%

Parental leave

Job summary

Orlando Health Bayfront Hospital is seeking a patient-centered Call Center agent to deliver information about services and schedule appointments in a high-volume environment. You will handle intake triage, and patient requests following Florida Medical Clinic policies.

Onsite training for 8 weeks in Land O' Lakes, FL, with strong growth, tuition reimbursement, PSLF, and leadership development opportunities. Excellent benefits included for health, retirement, and work-life balance.

Qualifications

• Education/Training: High School Diploma or equivalent required.
• Experience: Two (2) years of related experience required, e.g., clerical customer service, call center, or health care related.
• Strong interpersonal, customer service, and communication skills; able to multi-task under stress.

Responsibilities

• Answers assigned department/queue overflow calls and maintains approved standards.
• Lines up with guidelines and provides accurate information to callers.
• Performs intake triage, appointment scheduling, and other patient requests per provider protocols.

Skills

Customer service

Communication

Multi-tasking

Computer literacy

Education

High School diploma or equivalent

Job description

Office Hours: Monday - Friday, 8:00 AM to 5:00 PM.

Department: Call Center

Onsite training for 8 weeks in Land O' Lakes, FL.

Position Summary:

To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅Financial & Retirement – Up to 5% employer match on retirement contributions.

✅Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions.• Answers assigned department/queue overflow calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.• Performs all other duties as assigned.

Other Related Functions• Performs other incidental and related duties as required and assigned• Maintains an organized and clean work area• Participates in maintenance of clinical supplies

Qualifications

Education/TrainingHigh School Diploma or equivalent required

Licensure/CertificationNone

Experience

• Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred• A working knowledge of medical terminology preferred• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.• Must have excellent interpersonal, customer service, and communication skills. • Must be able to perform under stress when confronted with emergencies, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·