Remote Medical Billing & Support Specialist (Part-Time)

IKS Health Limited.

Northern (KY)

Hybrid

USD 22,000 - 25,000

Part time

5 days ago

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Job summary

IKS Health Limited. is seeking a Medical Customer Service Representative for remote, part-time work to assist patients with billing questions. This virtual contact center emphasizes teamwork and offers growth opportunities.

Responsibilities include handling inbound and outbound calls, answering questions about medical bills, ensuring HIPAA compliance, and delivering excellent customer service while navigating several systems. Join a supportive environment committed to accuracy and patient care.

Qualifications

Excellent organization, customer service and communication skills.
Proficiency with Microsoft Office and Google Suite.
Problem solving, good judgment and attention to detail.
Ability to multi-task across multiple systems.
Ability to work with little supervision.

Responsibilities

Communicate with patients via inbound and outbound phone calls.
Provide knowledgeable answers to questions regarding medical bills and accounts.
Adheres to HIPAA and compliance requirements.
Provides excellent customer service and timely responses on benefits, billing, and payments.
Reviews insurance explanations of benefits to determine patient responsibility and write-offs.
Explains charges and policies to patients.