Medical Customer Service Representative REMOTE

IKS Health Limited.; Northern (KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

IKS Health Limited. is seeking a Medical Customer Service Representative to handle patient billing inquiries in a remote, virtual environment.

You will answer questions, explain charges, review statements, and assist with benefits, claims, payments, and account adjustments while maintaining HIPAA compliance. This role requires accuracy, empathy, and the ability to operate across multiple systems in a team setting.

Qualifications

• Excellent organization, customer service and communication skills.
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools.
• Problem solving skills, good judgment, attention to detail, and follow-through are a must.
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision.

Responsibilities

• Communicate with patients via inbound and outbound phone calls.
• Provide knowledgeable answers to questions regarding medical bills and accounts.
• Understands and adheres to HIPAA and compliance requirements.
• Provides excellent customer service and timely response to questions related to benefits, billing, claims, payments, etc.
• Reviews insurance explanations of benefits to determine patient responsibility and write-offs.
• Explains charges and policies to patients regarding financial care services.

Skills

Excellent organization

Customer service

Communication skills

Microsoft Office

Google Suite

Problem solving

Attention to detail

Judgment

Follow-through

Multi-tasking

Independent worker

Call center experience

Medical billing

Tools

Microsoft Office

Google Suite

Job description

Medical Customer Service Representative REMOTE

Job Category: IKS

Requisition Number: MEDIC001888

• Posted : September 15, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Virtual, USA

Description

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are a virtual Patient Contact Center environment.
• Individual performance measurement while working within a team atmosphere
• Opportunities for career growth

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities:

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required:

• Excellent organization, customer service and communication skills
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
• Problem solving skills, good judgment, attention to detail, and follow-through are a must
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision

Preferred:

• Experience in customer service (1 year)
• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
• Patient contact center (call center) experience (1 year)

Job Type: Full-time, Virtual

Compensation and Benefits: The pay range for this position is $16.50 - $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.

IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.