Medical Customer Service Representative Onsite - Part Time

IKS Health; Coppell (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Healthcare package

401k

Paid time off

Job summary

IKS Health is seeking a Part-time on-site Patient Billing Support Specialist in Coppell, TX to handle inbound/outbound calls about billing statements and past-due balances with strong customer service.

Ideal candidates have excellent organization, strong communication, and basic computer skills (MS Office/Google Suite) and can multitask across systems while maintaining HIPAA compliance. Compensation is $18.59 per hour with healthcare, 401k, and PTO.

Qualifications

• Excellent organization, customer service and communication skills.
• Moderate computer proficiency including working knowledge of Microsoft Office and Google Suite Tools.
• Problem solving, good judgment, attention to detail, and follow-through are essential.
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision.

Responsibilities

• Communicate with patients via inbound and outbound phone calls.
• Provide knowledgeable answers to questions regarding medical bills and accounts.
• Comply with HIPAA and other regulatory requirements and company policies.
• Provide excellent customer service and timely responses to questions about benefits, billing, claims, and payments.
• Review Explanation of Benefits to determine patient responsibility, adjustments and write-offs as needed.
• Explain charges and policies to patients and guide them to resources.

Skills

Customer service

Communication

Organization

Multitasking

Independence

Tools

Microsoft Office

Google Suite

Job description

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are an on-site Patient Contact Center environment.


• Individual performance measurement while working within a team atmosphere


• Variable incentive bonus and recognition programs


• Opportunities for career growth

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are an on-site Patient Contact Center environment.


• Individual performance measurement while working within a team atmosphere


• Variable incentive bonus and recognition programs


• Opportunities for career growth


• Comprehensive 4 weeks training program

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities

• Communicate with patients via inbound and outbound phone calls


• Provide knowledgeable answers to questions regarding medical bills and accounts


• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)


• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.


• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly


• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required:

• Excellent organization, customer service and communication skills


• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools


• Problem solving skills, good judgment, attention to detail, and follow-through are a must


• Ability to multi-task and work within multiple systems at the same time.


• Able to work with little or no supervision

Preferred:

• Experience in customer service (1 year)


• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)


• On-site patient contact center (call center) experience (1 year)

Job Type: Part-time, On-site - Monday/Tuesday/Friday schedule 7:30 AM to 4:00 PM CST

Compensation and Benefits: The pay range for this position is $18.59 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.

IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.