Remote Medical Billing Specialist – Patient Finances

Dreem Health; Oregon; Hybrid; USD 36.000 - 39.000; Vollzeit

Benefits dieser Stelle

Meaningful work

International team

Annual offsite

Health benefits

One Medical membership

401(k) with company match

Paid time off

Phone & internet stipend

Zusammenfassung

Dreem Health, America's leading digital sleep clinic, seeks a detail-oriented Medical Billing Associate for our remote Revenue Cycle Management team. You will manage the full billing cycle from code assignment to collections, ensuring clean claims and timely reimbursement.

Ideal candidates have 5+ years in medical billing within healthcare, preferably Sleep Medicine or DME billing, strong communication skills, and a patient-focused, solution-oriented approach.

Qualifikationen

• 5+ years of experience in medical billing and coding within a healthcare setting.
• Experience in Sleep Medicine and/or DME billing strongly preferred.
• Experience in collections, including patient balance collections.
• Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism.
• Exceptional verbal and written communication skills.

Aufgaben

• Account balance inquiries. Respond to patient inquiries about balances, statements, and charges by phone, email, and secure messaging.
• Explain insurance coverage and benefits in plain language, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility for services and equipment.
• Collect patient payments, including balances due, and follow up on outstanding accounts with a courteous, solution-focused approach.
• Set up, document, and monitor payment plans, follow up on missed or late payments, and adjust plans according to policy.
• Process medical records requests from patients and authorized parties, verifying authorization and HIPAA requirements.
• Partner with billing, accounts receivable, and other revenue cycle teams to resolve account issues and elevate complex cases.
• Document every patient interaction clearly in our billing system so any team member can pick up an account.
• Identify recurring questions or trends in patient inquiries and share feedback to improve statements and communications.
• Protect patient privacy and follow HIPAA and company compliance standards.

Kenntnisse

Medical billing experience

Sleep medicine experience

Collections

Customer service

Verbal and written communication

Problem solving

Organizational skills

Technology proficiency

HIPAA knowledge

Spanish language

Jobbeschreibung

Dreem Health, America's leading digital sleep clinic, seeks a detail-oriented Medical Billing Associate for our remote Revenue Cycle Management team. You will manage the full billing cycle from code assignment to collections, ensuring clean claims and timely reimbursement.

Ideal candidates have 5+ years in medical billing within healthcare, preferably Sleep Medicine or DME billing, strong communication skills, and a patient-focused, solution-oriented approach.