Patient Financial Counselor

Sunrise Group; United States; Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Meaningful work

International team across US, France,

Annual team offsite

One Medical membership

401(k) with company match

20 days PTO + 10 paid holidays + 800

Monthly phone and internet stipend

Job summary

Sunrise Group seeks a detail-oriented Medical Billing Associate to manage the full billing cycle for sleep health services, including code assignment, claim submission, and payment posting. You will resolve denials, collect balances, and ensure HIPAA-compliant processes across the remote Revenue Cycle Management team.

Ideal candidates have 5+ years in medical billing, strong communication, and problem-solving skills, with experience in sleep medicine billing and patient collections.

Qualifications

• 5+ years of experience in medical billing and coding within a healthcare setting.
• Experience in Sleep Medicine and/or DME billing strongly preferred.
• Experience in collections, including patient balance collections.
• Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to research and resolve account issues independently.
• Excellent organizational skills, with the ability to manage multiple accounts, deadlines, and follow-ups.
• Comfort with technology, including billing and practice management systems, email, and spreadsheets, and the ability to learn new tools quickly.
• Good people skills: empathy, patience, and a genuine desire to help patients.
• Working knowledge of HIPAA and patient privacy requirements.
• Genuine interest in sleep, health, and helping people better understand and improve their well-being.
• Spanish-speaking (bilingual English/Spanish) is a plus

Responsibilities

• Respond to patient inquiries about account balances, statements, and charges by phone, email, and secure messaging, resolving concerns accurately and promptly.
• Explain insurance coverage and benefits in plain language, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility for services and equipment.
• Collect patient payments, including balances due, and follow up on outstanding patient accounts with a courteous, solution-focused approach.
• Set up, document, and monitor payment plans, follow up on missed or late payments, and adjust plans according to company policy.
• Process medical records requests from patients and authorized parties, verifying authorization and following HIPAA requirements.
• Partner with the billing, accounts receivable, and other revenue cycle teams to research and resolve account issues, and elevate complex cases appropriately.
• Document every patient interaction clearly and completely in our billing system so any team member can pick up an account.
• Identify recurring questions or trends in patient inquiries and share feedback to help improve statements, communications, and processes.
• Protect patient privacy and follow all HIPAA and company compliance standards.

Skills

Medical billing experience

Sleep medicine billing

Collections

Customer service

Communication skills

Problem solving

Organization

Tech-savvy

Empathy

HIPAA knowledge

Tools

Billing software

Practice management systems

Email & spreadsheets

Job description

Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. We started in 2015 with a straightforward idea: sleep diagnosis should happen in the comfort of your own home, not in a hospital. To make that possible, we created a first-of-its-kind chin sensor, carefully validated through clinical research, reviewed by leading sleep experts, and cleared by the FDA.

Since then, Sunrise Group has grown from a single innovation into a complete sleep health company. We now design advanced diagnostic and treatment solutions, and we deliver care directly to patients through Dreem Health , our digital sleep clinic. By serving patients in all 50 states with reimbursed care, we are making sleep treatment more accessible, more personal, and much simpler than it has ever been.

We are seeking a detail-oriented and experienced Medical Billing Associate to join our remote Revenue Cycle Management team. This role is responsible for the full billing cycle — from accurate code assignment and claim submission through payment posting, denial resolution, and collections — with a focus on clean claims, timely reimbursement, and compliance.

What You’ll Do

• Account balance inquiries. Respond to patient inquiries about account balances, statements, and charges by phone, email, and secure messaging, resolving concerns accurately and promptly.
• Insurance coverage questions. Explain insurance coverage and benefits in plain language, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility for services and equipment.
• Patient payment collection. Collect patient payments, including balances due, and follow up on outstanding patient accounts with a courteous, solution-focused approach.
• Payment plan management. Set up, document, and monitor payment plans, follow up on missed or late payments, and adjust plans according to company policy.
• Medical records requests. Process medical records requests from patients and authorized parties, verifying authorization and following HIPAA requirements.
• Cross-team collaboration. Partner with the billing, accounts receivable, and other revenue cycle teams to research and resolve account issues, and elevate complex cases appropriately.
• Documentation. Document every patient interaction clearly and completely in our billing system so any team member can pick up an account.
• Continuous improvement. Identify recurring questions or trends in patient inquiries and share feedback to help improve statements, communications, and processes.
• Compliance. Protect patient privacy and follow all HIPAA and company compliance standards.

What You Bring

• 5+ years of experience in medical billing and coding within a healthcare setting.
• Experience in Sleep Medicine and/or DME billing strongly preferred.
• Experience in collections, including patient balance collections.
• Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to research and resolve account issues independently.
• Excellent organizational skills, with the ability to manage multiple accounts, deadlines, and follow-ups.
• Comfort with technology, including billing and practice management systems, email, and spreadsheets, and the ability to learn new tools quickly.
• Good people skills: empathy, patience, and a genuine desire to help patients.
• Working knowledge of HIPAA and patient privacy requirements.
• Genuine interest in sleep, health, and helping people better understand and improve their well-being.
• Spanish-speaking (bilingual English/Spanish) is a plus

Our Core Values

At Sunrise Group, we keep things clear and simple , value trust and collaboration , and lead with optimism and compassion . These values guide everything we do.

What We Offer

• Meaningful work that directly improves peoples’ lives
• Be part of an international team across the US, France, Belgium
• Annual team offsite
• FREE One Medical membership
• 401(k) with company match
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave
• Monthly phone and internet stipend

Compensation

Compensation Range - Depending on Experience

$26 - $28 USD

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

As set forth in Sunrise Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.