Remote Medical Billing Specialist - Insurance Claims

First Fertility; Rocky Hill (CT); Remote; USD 32,000 - 36,000; Full time

Job summary

First Fertility is seeking a Billing Specialist to join our centralized Billing Team in a full-time, remote role. You will manage billing inquiries, resolve insurance claims, and serve as the main contact for patients and providers.

This position requires meticulous attention to detail, strong knowledge of CPT/ICD coding, and excellent communication skills. You will work independently in a remote environment while maintaining HIPAA compliance and supporting cash flow.

Qualifications

• 3+ years of medical billing experience in a healthcare setting.
• Experience with CPT and ICD coding.
• Excellent written and verbal communication skills.
• Strong customer service and a professional approach to every interaction.
• Ability to stay calm and effective under pressure.
• Comfortable working independently in a remote environment.

Responsibilities

• Manage timely billing, respond to patient inquiries, and follow up on outstanding claims
• Engage with insurance carriers to resolve non-payment issues, correct and resubmit claim errors, and respond promptly to phone and written inquiries
• Oversee the insurance appeals process to ensure timely resolution
• Research patient benefit eligibility and claim status through insurance carrier websites
• Field incoming billing calls, resolving inquiries directly or routing them to the right department
• Manage difficult patient interactions professionally, providing clear and effective resolutions
• Give patients accurate, clear information about billing procedures so they understand their next steps
• Maintain HIPAA compliance and confidentiality when handling patient information
• Serve as the primary point of contact for providers and administration on billing matters, and recommend process improvements that support collections and cash flow

Skills

Medical billing experience

CPT and ICD coding

Excellent communication

Customer service

Remote work

Professional demeanor under pressure

Job description

First Fertility is seeking a Billing Specialist to join our centralized Billing Team in a full-time, remote role. You will manage billing inquiries, resolve insurance claims, and serve as the main contact for patients and providers.

This position requires meticulous attention to detail, strong knowledge of CPT/ICD coding, and excellent communication skills. You will work independently in a remote environment while maintaining HIPAA compliance and supporting cash flow.