Remote Medical Billing & Collections Specialist

Accendra Health; Little Rock (AR); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a billing representative to service customer accounts, assure timely remittance, and liaise with payers to maintain steady cash flow. The role emphasizes accurate documentation, medical terminology familiarity, and ERP system use.

The position is remote in the US and offered as a full-time hourly role with benefits. Candidates should be able to handle inquiries from patients, insurers, and staff with professional communication and meticulous claim submission.

Qualifications

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
• Skilled in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes.
• Documents activities in ERP system in an efficient accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Responsibilities

• Service the needs of our customers by accurately billing customer accounts and assuring timely remittance.
• Follow-up with payers to facilitate uninterrupted cash flow.
• Maintain accurate records in the ERP system.
• Ensure billing activity is handled correctly and efficiently.
• Support initial and appeals payments with appropriate documentation.

Skills

Communication skills

Phone etiquette

Instruction following

Billing knowledge

Insurance terminology

ERP system

Microsoft Office

Tools

ERP system

Microsoft Office

Job description

Accendra Health is seeking a billing representative to service customer accounts, assure timely remittance, and liaise with payers to maintain steady cash flow. The role emphasizes accurate documentation, medical terminology familiarity, and ERP system use.

The position is remote in the US and offered as a full-time hourly role with benefits. Candidates should be able to handle inquiries from patients, insurers, and staff with professional communication and meticulous claim submission.