Remote Medical Assistant - Refill & Authorizations

UPMC; Cumberland (MD); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

Life and disability insurance

Retirement plan

PTO and wellness programs

Paid parental leave

Job summary

UPMC Western Maryland Primary Care is seeking a Medical Assistant for a fully remote role focused on processing outpatient medical refill requests. You will document encounters in Epic, verify medication lists, and coordinate prior authorizations and denials with providers and pharmacies.

The position runs Monday through Friday from 8:00am to 4:30pm with no holidays, evenings or weekends. A year of Medical Assistant experience is preferred, with a strong emphasis on patient safety and

Qualifications

• Familiarity with Epic EHR or similar electronic health record systems.
• Strong attention to detail and commitment to safe medication practices.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a multidisciplinary team.
• Experience with outpatient medication management and refill protocols.
• Knowledge of chronic disease management and lab/test monitoring requirements.
• Proficiency in patient scheduling and follow-up procedures.
• High school diploma or equivalent is required.

Responsibilities

• Review and enter refill requests received via EHR InBasket, telephone, fax, or patient portal.
• Create and document refill encounters in Epic, including call information, medication details, and pharmacy verification.
• Use approved SmartPhrases for documentation.
• Verify medication is active, accurate, and listed on the patient's medication list.
• Ensure appropriate testing, labs, and office visits are current per protocol.
• Never override EHR warning messages; elevate uncertainties to providers.
• Work closely with providers, registered nurses, and pharmacists to resolve discrepancies and ensure patient safety.
• Adhere to maximum refill durations
• Ensure all refill requests are processed within 24-48 hours.
• Follow chronic medication refill protocol algorithms and lab/test monitoring requirements.
• Route notes and encounters to appropriate provider or clinical pool as per protocol.
• Contact patients to verify pharmacy information and schedule follow-up appointments as needed.
• Document patient interactions, including reasons for refill requests and any barriers to care.
• Educate patients on refill procedures and direct them to contact their pharmacy when appropriate.

Skills

Attention to detail

Communication

Organizational skills

Independent work

Team collaboration

Medical terminology

Scheduling

Refill processing

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

UPMC Western Maryland Primary Care is seeking a Medical Assistant for a fully remote role focused on processing outpatient medical refill requests. You will document encounters in Epic, verify medication lists, and coordinate prior authorizations and denials with providers and pharmacies.

The position runs Monday through Friday from 8:00am to 4:30pm with no holidays, evenings or weekends. A year of Medical Assistant experience is preferred, with a strong emphasis on patient safety and