Remote Math Education Support Specialist

Made for Math; Idaho; Remote; USD 23.000 - 32.000; Teilzeit

Zusammenfassung

Made for Math is seeking a Math Education Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and chat, update the CRM, and help connect families to the right math intervention solutions.

The ideal candidate thrives in a low-ledge environment, enjoys scheduling across time zones, and can manage calendars while maintaining a high level of customer care. Salary is $20.00 per hour, with training and a W2 arrangement.

Qualifikationen

• 3+ years of customer service experience.
• Patient with parents or guardians.
• Ability to learn new issues quickly and make decisions independently.
• Ability to inspire confidence and create trust.
• Ability to work under pressure and manage multiple calendars across time zones.

Aufgaben

• Answer phones, respond to emails and chat messages.
• Update the CRM with pertinent information.
• Use memes when appropriate to engage with potential clients.
• Study our structured math method and policies to better assist customers.
• Quickly and independently find answers to questions for clients.
• Schedule new students with math specialists using Google Calendar.
• Create new invoices for all students.
• Work with leadership to report needs and trends observed in customer service.
• Attend weekly huddles on Mondays at 1 pm PT and other times as determined.
• Available at least 24 hours per week.

Kenntnisse

Phone conversations

Special education knowledge

Humor to engage

Collaboration

Software familiarity

Explain complex ideas

Learn new software

CRM systems

Calendar management

Attention to detail

Love checklists

Core hours 9-3 PT

Tools

Zoho

Freshdesk

HubSpot

Google Calendar

Jobbeschreibung

Made for Math is seeking a Math Education Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and chat, update the CRM, and help connect families to the right math intervention solutions.

The ideal candidate thrives in a low-ledge environment, enjoys scheduling across time zones, and can manage calendars while maintaining a high level of customer care. Salary is $20.00 per hour, with training and a W2 arrangement.