Remote Customer Care Specialist for Math Education

Made for Math; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Made for Math is seeking a part-time remote customer service and administrative representative. You will handle phones, emails, and chats, update CRM records, and schedule students with math specialists. Training lasts ~3 weeks with a 20-hour minimum, and compensation is $20.00 per hour as a W2 employee.

Applicants must reside in AZ, UT, WA, TX, ID, SC or FL. Prior customer service and comfort with calendars are essential, plus the ability to learn new software and collaborate with leadership.

Qualifications

• 3+ years of customer service experience.
• Able to communicate clearly via phone, email, and chat.
• Familiar with CRM systems such as Zoho, Freshdesk or HubSpot.
• Comfortable scheduling and coordinating across calendars/time zones.

Responsibilities

• Answer phones, respond to emails and chat messages.
• Update the CRM with pertinent information.
• Use memes when appropriate to engage with potential clients.
• Study our structured math method and policies to better assist customers.
• Quickly and independently find answers to questions for clients.
• Schedule new students with math specialists using Google Calendar.
• Create new invoices on an ongoing basis for all students.
• Work closely with the leadership team to report needs and trends observed in customer service.
• Attend weekly huddles on Mondays at 1 pm PT and other times as needed.
• Be available at least 24 hours a week.

Skills

Phone/Zoom communication

CRM familiarity

Attention to detail

Scheduling across calendars

Multi-tasking

Learning new software

Team collaboration

Customer empathy

Tools

Zoho

Freshdesk

HubSpot

Job description

Made for Math is seeking a part-time remote customer service and administrative representative. You will handle phones, emails, and chats, update CRM records, and schedule students with math specialists. Training lasts ~3 weeks with a 20-hour minimum, and compensation is $20.00 per hour as a W2 employee.

Applicants must reside in AZ, UT, WA, TX, ID, SC or FL. Prior customer service and comfort with calendars are essential, plus the ability to learn new software and collaborate with leadership.