Customer Master Data Coordinator

Medline; Northfield Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Customer Master Data Coordinator to ensure the accuracy and governance of customer data across the enterprise. The role requires over 2 years of experience in data management, with a strong understanding of ERP and CRM systems. Responsibilities include maintaining customer data standards, resolving data conflicts, and partnering with various departments. Ideal candidates will have excellent analytical skills and the ability to influence process standards. This position is critical to operational success and strategic decision-making.

Qualifications

• 2+ years of experience in master data management, data governance, or enterprise data analysis.
• Strong understanding of customer data domains and their downstream impact.
• Proven ability to influence stakeholders and enforce standards across functions.

Responsibilities

• Own and maintain the customer master data domain, including definitions and governance standards.
• Act as the final authority on customer data structure and quality rules.
• Design, implement, and enforce data governance policies.

Skills

Master data management

Data governance

Enterprise data analysis

Analytical skills

Stakeholder influence

Tools

ERP systems

CRM systems

MDM tools

Job description

The Customer Master Data Coordinator is a business-critical role responsible for the accuracy, consistency, and governance of customer data across the enterprise. This position directly impacts revenue recognition, regulatory compliance, customer experience, and executive decision-making.

You will serve as the authoritative owner of customer master data, ensuring a single source of truth across systems and functions. Your decisions and recommendations will shape how customer data is defined, governed, and used making this role essential to operational stability and execution.

Job Description

Why This Role Is Critical

• Customer master data underpins billing, forecasting, compliance, reporting, and customer experience
• Inaccurate or inconsistent master data creates financial risk, operational friction, and strategic blind spots
• Leaders rely on the integrity of customer master data to make high-impact decisions across sales, finance, supply chain, and customer operations
• This role safeguards the organization’s ability to scale without data chaos

Key Responsibilities

• Own and maintain the customer master data domain, including definitions, hierarchies, attributes, and governance standards
• Act as the final authority on customer data structure, quality rules, and resolution of data conflicts
• Design, implement, and enforce data governance policies to ensure consistency across all systems and teams
• Partner with Sales, Finance, Legal, IT, and Operations to align customer data with business and regulatory requirements
• Monitor, analyze, and resolve data quality issues, proactively identifying root causes and systemic risks
• Lead data cleansing, enrichment, and deduplication efforts that directly improve downstream reporting and operations
• Support system implementations, integrations, and migrations by defining customer master data requirements
• Develop and maintain data quality metrics and reporting used by leadership to assess operational health

Decision-Making Authority & Impact

• Determine how customer entities are defined, structured, and classified across the organization
• Approve or reject changes to customer master data based on governance standards and business impact
• Recommend process and system changes to reduce risk and improve data integrity
• Escalate and resolve cross-functional data issues that impact revenue, compliance, or customer trust
• Influence how customer data is used in financial reporting, analytics, and strategic planning

Required Qualifications

• 2+ years of experience in master data management, data governance, or enterprise data analysis
• Strong understanding of customer data domains and their downstream impact (billing, reporting, compliance)
• Experience working with ERP, CRM, or MDM systems
• Strong analytical skills with the ability to evaluate risk and make defensible data decisions
• Proven ability to influence stakeholders and enforce standards across functions

Preferred Qualifications

• Experience with MDM tools or data governance platforms
• Familiarity with data privacy, regulatory, or audit requirements
• Experience supporting large-scale system implementations or data migrations