Customer Master Data Specialist - \"SAP/ORDER-TO-CASH\"

Aequor; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

Aequor is seeking a detail-oriented Customer Master Data Specialist to join remotely, working EST hours. You will establish address codes for direct and indirect customers and maintain all customer data in the order-to-cash and reporting systems with accuracy and integrity.

You will verify licensing and financial information, provide first-line support via phone, email and Salesforce, and manage multiple tasks in a high-volume environment.

Qualifications

• Associate or bachelor’s degree preferred. High School diploma required.
• 2+ years Customer Service experience.
• Knowledge and experience with SAP order to cash system functionality is preferred.
• Proficient in Microsoft Office suite and web-based applications.
• Phone system and Internet applications expertise.
• Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
• Ability to manage time.
• Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
• High level of customer interaction: must be comfortable with speaking on the phone.
• Problem-solving skills.

Responsibilities

• Establish and maintain customer master data in order to cash and reporting systems per SOPs.
• Set up address codes for direct and indirect customers.
• Maintain ongoing maintenance of accounts ensuring accuracy of customer information.
• Verify licensing and financial responsibility status for customers and update registration information as needed.
• Ensure financial information (tax, tax exemption status, credit card and bank data) is up to date.
• Deliver first-line customer support via phone, email and Salesforce.com with proactive, personalized service.
• Handle multiple tasks in a fast-paced, high-volume environment with attention to detail.
• Provide superior customer service and stay solution-driven.
• Recommend new procedural solutions to improve operations.
• Demonstrate leadership behaviors and teamwork in support of all duties.

Skills

Analytical thinking

Attention to detail

Verbal and written communication

Phone systems

Microsoft Office

Time management

Customer service mindset

Education

High School diploma

Associate or Bachelor’s degree preferred

Tools

SalesForce.com

SAP Order-to-Cash

Excel

Web-based applications

Job description

Remote position, but must be willing to work Eastern Standard Time hours

Principal Job Duties

Establishing and Maintaining Customer Master Data:

Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.

Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.

Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.

Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.

Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.

Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.

Provide superior customer service and remain solution-driven with all customers.

Recommend new procedural solutions to improve any operational areas of focus.

Demonstrate *** leader behaviors and act as a team player in support of all operational responsibilities.

Qualifications:

Associate or bachelor's degree preferred. High School diploma required.

2+ years Customer Service experience.

Knowledge and experience with SAP order to cash system functionality is preferred.

Proficient in Microsoft Office suite and web-based applications.

Phone system and Internet applications expertise.

Analytical and organizational skills, along with attention to detail and a high degree of accuracy.

Ability to manage time.

Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.

High level of customer interaction: must be comfortable with speaking on the phone.

Problem-solving skills.

Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions.

Able to work both in a team environment and independently.