Remote Manufacturing Success Partner for ROI & Renewals

Leading2Lean (L2L); Burlington (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Leading2Lean (L2L) is seeking a Customer Success/Account Manager to guide a portfolio of manufacturing customers toward renewals, expansion, and long-term value realization.

You will partner with Sales, Product, and Support to deliver measurable business outcomes, leveraging customer health metrics and product usage data to drive adoption and retention. This remote-first role prefers East Coast-based candidates, with office space in Burlington, MA.

Qualifications

• 5+ years of Customer Success, Account Management, or Enterprise SaaS experience.
• Proven success managing executive relationships within complex B2B SaaS accounts.
• Experience owning renewals, expansion, or commercial growth objectives.
• Track record of achieving retention, NRR, or quota targets.
• Strong business acumen with ability to connect product to outcomes.
• Excellent executive communication, presentation, and relationship-building skills.

Responsibilities

• Own a portfolio of manufacturing customers with renewals, expansion, retention, and satisfaction.
• Develop and execute account plans aligned to customer objectives.
• Identify whitespace opportunities to expand adoption across sites and products.
• Maintain accurate forecasts for renewals and expansion opportunities.

Skills

Executive relationships

Renewals & Growth

SaaS / Enterprise

Data-driven decisions

Cross-functional leadership

Customer health metrics

Job description

Leading2Lean (L2L) is seeking a Customer Success/Account Manager to guide a portfolio of manufacturing customers toward renewals, expansion, and long-term value realization.

You will partner with Sales, Product, and Support to deliver measurable business outcomes, leveraging customer health metrics and product usage data to drive adoption and retention. This remote-first role prefers East Coast-based candidates, with office space in Burlington, MA.