Remote Mandarin-Speaking Intake Specialist for ABA

CrewBloom; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

CrewBloom is seeking an Intake Specialist to support the full intake cycle for ABA therapy referrals. You will verify insurance eligibility, gather documentation, and coordinate authorization workflows to move families from referral to active service.

The role requires organization, empathy, and comfort with healthcare processes in a high-volume environment. You will collaborate with billing, clinical, and scheduling teams and ensure data integrity while adhering to HIPAA standards.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred
• Minimum 1–2 years of healthcare intake, patient access, insurance coordination, or administrative support experience
• Working knowledge of health insurance terminology (prior authorizations, eligibility verification, EOBs, Medicaid managed care)
• Strong organizational skills with ability to manage multiple cases simultaneously without sacrificing accuracy
• Excellent written and verbal communication skills, with ability to communicate sensitively with families navigating healthcare systems
• Proficiency in Microsoft Office and/or Google Workspace; comfortable learning new intake/tracking systems
• Strict adherence to HIPAA regulations and confidentiality standards

Responsibilities

• Receive and log all referrals via phone, fax, email, or portals in real time
• Verify insurance coverage, benefits, and ABA service authorization requirements
• Gather and organize intake documents from families and providers
• Assist in preparing and submitting prior authorization requests for ABA services
• Coordinate with clinical staff to collect required documentation for authorizations
• Monitor expiration dates and initiate re-authorization outreach as needed
• Maintain accurate records in the intake tracking system

Skills

Organizational skills

Detail-oriented

Communication skills

Compassionate

Education

HS Diploma or Equivalent

Associate's or Bachelor's degree in Healthcare Admin/Human Services/Business

Tools

Microsoft Office

Google Workspace

EHR/CRM systems

Job description

CrewBloom is seeking an Intake Specialist to support the full intake cycle for ABA therapy referrals. You will verify insurance eligibility, gather documentation, and coordinate authorization workflows to move families from referral to active service.

The role requires organization, empathy, and comfort with healthcare processes in a high-volume environment. You will collaborate with billing, clinical, and scheduling teams and ensure data integrity while adhering to HIPAA standards.