Remote Mandarin CX Advocate for Seniors

E2E Alignment Healthcare USA, LLC; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service to our senior members. This remote role operates within the contiguous US, emphasizing empathy, problem-solving, and first-contact resolution.

You will own each interaction end-to-end, document outcomes in real time, and support outreach programs designed to improve engagement. Compliance with HIPAA and strong communication are essential.

Qualifications

• 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
• High school diploma or GED required; college degree, Associate’s or Bachelor’s preferred.
• Demonstrated ability to use technology and follow detailed workflow instructions.

Responsibilities

• Build caring connections with every member with empathy, patience, and respect.
• Own each member interaction end-to-end and resolve inquiries at first contact.
• Deliver exceptional service by exceeding member expectations with trust and compassion.

Skills

Mandarin Chinese

English

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM software

Contact Center solutions

Education

High school diploma

Bachelor’s degree preferred

Job description

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service to our senior members. This remote role operates within the contiguous US, emphasizing empathy, problem-solving, and first-contact resolution.

You will own each interaction end-to-end, document outcomes in real time, and support outreach programs designed to improve engagement. Compliance with HIPAA and strong communication are essential.