Remote Manager, Customer Loyalty & Engagement

Brighter Signals; United States; Remoto; USD 102.000 - 177.000; Tempo integral

Benefícios oferecidos por esta vaga

Vacation –120 hours per year

Sick time – 40 hours per year; 48 inCO

Holiday pay – 13 days per year

Work, Personal and Family Time – up to

Parental Leave – 480 hours within one

Bereavement Leave – 240 hours

Caregiver Leave – 80 hours

Volunteer Leave – 32 hours

Military Spouse Time-Off – 80 hours

Resumo da vaga

Johnson & Johnson Vision is seeking a Manager, Customer Loyalty & Engagement to drive onboarding, activation, and long-term value across loyalty programs. This remote US role partners with Sales, Marketing, and Customer Experience to design programs that boost participation and customer satisfaction.

You will lead cross-functional initiatives, analyze engagement metrics, and support growth opportunities within key accounts. Travel up to 30% may be required.

Qualificações

• Bachelor's degree required.
• 6+ years of experience in marketing, customer engagement, customer success, or related roles.
• Ability to travel up to 30% as business needs require.

Responsabilidades

• Lead onboarding and implementation activities for customer loyalty and engagement programs.
• Serve as primary customer-facing point of contact during implementation and adoption phases.
• Develop account-specific engagement plans to drive activation and utilization.
• Partner with customers to identify needs and maximize program participation.
• Deliver training and support to ensure customers realize value from loyalty initiatives.
• Act as liaison between customers and field sales organization.
• Support field execution through presentations, training programs, and business reviews.
• Provide tools and insights to accelerate customer adoption and engagement.
• Monitor participation and evaluate program effectiveness.
• Translate insights into actionable recommendations for marketing, sales, and leadership.

Conhecimentos

Communication

Customer Engagement

Project Management

Relationship Building

Marketing

Formação

Bachelor's degree

Descrição da vaga

Johnson & Johnson Vision is seeking a Manager, Customer Loyalty & Engagement to drive onboarding, activation, and long-term value across loyalty programs. This remote US role partners with Sales, Marketing, and Customer Experience to design programs that boost participation and customer satisfaction.

You will lead cross-functional initiatives, analyze engagement metrics, and support growth opportunities within key accounts. Travel up to 30% may be required.