Remote Loyalty & Engagement Manager

Brighter Signals; Irvine (CA); Remote; USD 102,000 - 177,000; Full time

Benefits offered by this job

Vacation –120 hours per calendar year

Parental Leave – 480 hours within one 

Job summary

Johnson & Johnson Vision is seeking a Manager, Customer Loyalty & Engagement to drive adoption and long-term value across loyalty initiatives. The role partners with Sales, Marketing, and Operations to onboard customers, design engagement plans, and measure program success.

You will lead onboarding, training, and ongoing engagement, working across Marketing, Customer Experience, and Digital teams to enhance customer experience and business impact.

Qualifications

• Bachelor's degree required.
• 6+ years of experience in marketing, customer engagement, customer success, account management, sales enablement, commercial roles or related experience.
• Demonstrated ability to build relationships and influence customers and internal stakeholders.
• Strong project management and organizational skills.
• Excellent communication, presentation, and facilitation skills.
• Experience managing multiple initiatives and stakeholders simultaneously.
• Ability to travel up to 30% as business needs require.

Responsibilities

• Lead onboarding and implementation activities for customer loyalty and engagement programs.
• Serve as the primary customer-facing point of contact during implementation and adoption phases.
• Develop and execute account-specific engagement plans that drive successful customer activation and utilization.
• Partner with customers to identify needs, address barriers, and maximize program participation.
• Deliver training, education, and support to ensure customers realize value from loyalty initiatives.
• Act as a key liaison between customers and the field sales organization.
• Partner with sales teams to support customer onboarding, engagement, and retention strategies.
• Support field execution through customer-facing presentations, training programs, and business reviews.
• Provide sales teams with tools, insights, and best practices that accelerate customer adoption and engagement.
• Execute customer loyalty strategies and programs aligned to business objectives.
• Monitor participation, engagement, and utilization metrics to evaluate program effectiveness.
• Identify opportunities to enhance customer experience and strengthen customer loyalty.
• Support development of new customer-facing offerings and engagement initiatives.
• Partner with commercial teams to identify opportunities for increased customer participation and account growth.
• Support business planning activities for targeted customer segments and key accounts.
• Drive achievement of customer activation, engagement, utilization, and retention objectives.
• Contribute to growth initiatives by identifying and supporting expansion opportunities within existing customer accounts.
• Gather and synthesize customer feedback, competitive intelligence, and market insights.
• Analyze customer engagement and program performance metrics to identify trends and opportunities.
• Translate customer insights into actionable recommendations for marketing, sales, and leadership teams.
• Deliver regular performance reporting and business updates to key stakeholders.
• Collaborate with Marketing, Sales, Customer Experience, Professional Education, Operations, Finance, Legal, Compliance, and Digital teams to successfully execute customer programs.
• Lead cross-functional initiatives that improve onboarding processes, customer experience, and program performance.
• Ensure all customer engagement activities are conducted in alignment with company policies and compliance requirements.

Skills

Communication

Customer Engagement

Project Management

Relationship Building

Education

Bachelor's degree

Job description

Johnson & Johnson Vision is seeking a Manager, Customer Loyalty & Engagement to drive adoption and long-term value across loyalty initiatives. The role partners with Sales, Marketing, and Operations to onboard customers, design engagement plans, and measure program success.

You will lead onboarding, training, and ongoing engagement, working across Marketing, Customer Experience, and Digital teams to enhance customer experience and business impact.