Director, Customer Experience & Strategic Engagement

Brighter Signals; West Chester (Chester County); On-site; USD 180,000 - 260,000; Full time

Job summary

Johnson & Johnson seeks a Director, Customer Experience to lead enterprise-wide engagement with healthcare professionals, AMCs, and partners. Responsibilities include governance, cross-functional alignment, and translating insights into strategic priorities.

You will manage a field-based team, drive national AMC strategy, and partner with commercial leadership to execute coordinated account plans. Travel 20–40% is possible.

Qualifications

• Bachelor's degree required.
• Experience interacting with health care professionals (HCPs) and key opinion leaders (KOLs).
• Ability to influence without authority and work with cross-functional teams.

Responsibilities

• Lead the development and execution of the thought leader engagement strategy with cross-functional governance.
• Establish engagement governance between business units and thought leaders.
• Coordinate requests and engagements across Marketing, R&D, Clinical and Medical Affairs, Regulatory and Market Access.

Skills

Influence without authority

Cross-functional collaboration

Strategic marketing

Brand strategy

Communication

Education

Bachelor's degree

Job description

Johnson & Johnson seeks a Director, Customer Experience to lead enterprise-wide engagement with healthcare professionals, AMCs, and partners. Responsibilities include governance, cross-functional alignment, and translating insights into strategic priorities.

You will manage a field-based team, drive national AMC strategy, and partner with commercial leadership to execute coordinated account plans. Travel 20–40% is possible.