Customer Loyalty & Engagement Manager – Remote US

Johnson & Johnson Co.; Oregon; Hybrid; USD 102,000 - 177,000; Full time

Benefits offered by this job

Vacation 120 hours/year

Sick time 40 hours/year (Colorado 48,

Holiday pay 13 days/year

Parental Leave 480 hours

Bereavement Leave 240 hours

Volunteer Leave 32 hours

Military Spouse Time-Off 80 hours

401(k) retirement plan

Job summary

Johnson & Johnson is seeking a Manager, Customer Loyalty & Engagement for a remote US role within the Vision organization. You will drive onboarding, engagement, and long-term value with cross-functional partners across Sales, Marketing, and Customer Experience.

You will develop customer-centric programs, measure participation, and enable field sales with tools and best practices to accelerate adoption. Travel up to 30% may be required as business needs dictate.

Qualifications

• Bachelor's degree required.
• 6+ years of experience in marketing, customer engagement, customer success, account management, sales enablement, or related roles.
• Demonstrated ability to build relationships and influence customers and internal stakeholders.
• Strong project management and organizational skills.
• Excellent communication, presentation, and facilitation skills.
• Experience managing multiple initiatives and stakeholders simultaneously.
• Ability to travel up to 30% as business needs require.

Responsibilities

• Lead onboarding and implementation activities for customer loyalty and engagement programs.
• Serve as the primary customer-facing point of contact during implementation and adoption phases.
• Develop and execute account-specific engagement plans that drive successful customer activation and utilization.
• Partner with customers to identify needs, address barriers, and maximize program participation.
• Deliver training, education, and support to ensure customers realize value from loyalty initiatives.
• Act as a key liaison between customers and the field sales organization.
• Partner with sales teams to support customer onboarding, engagement, and retention strategies.
• Support field execution through customer-facing presentations, training programs, and business reviews.
• Provide sales teams with tools, insights, and best practices that accelerate customer adoption and engagement.
• Execute customer loyalty strategies and programs aligned to business objectives.
• Monitor participation, engagement, and utilization metrics to evaluate program effectiveness.
• Identify opportunities to enhance customer experience and strengthen customer loyalty.
• Support development of new customer-facing offerings and engagement initiatives.
• Partner with commercial teams to identify opportunities for increased customer participation and account growth.
• Support business planning activities for targeted customer segments and key accounts.
• Drive achievement of customer activation, engagement, utilization, and retention objectives.
• Contribute to growth initiatives by identifying and supporting expansion opportunities within existing customer accounts.
• Gather and synthesize customer feedback, competitive intelligence, and market insights.
• Analyze customer engagement and program performance metrics to identify trends and opportunities.
• Translate customer insights into actionable recommendations for marketing, sales, and leadership teams.
• Deliver regular performance reporting and business updates to key stakeholders.
• Collaborate with Marketing, Sales, Customer Experience, Professional Education, Operations, Finance, Legal, Compliance, and Digital teams to successfully execute customer programs.
• Lead cross-functional initiatives that improve onboarding processes, customer experience, and program performance.
• Ensure all customer engagement activities are conducted in alignment with company policies and compliance requirements.

Skills

Marketing

Customer Engagement

Account Management

Sales Enablement

Project Management

Communication

Relationship Building

Presentation Skills

Education

Bachelor's degree

Job description

Johnson & Johnson is seeking a Manager, Customer Loyalty & Engagement for a remote US role within the Vision organization. You will drive onboarding, engagement, and long-term value with cross-functional partners across Sales, Marketing, and Customer Experience.

You will develop customer-centric programs, measure participation, and enable field sales with tools and best practices to accelerate adoption. Travel up to 30% may be required as business needs dictate.