Remote Managed Services Account Manager — CRE & AI

Plum Inc; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Equity

Health + 401K

Paid holidays & vacation

Bonus potential

Job summary

PLUM AI, Inc. is seeking a Managed Services Account Manager to lead service delivery and client relationships for a portfolio of commercial real estate clients.

This fully remote role collaborates with data scientists, marketers, and financial services experts to align technology with business goals and drive revenue growth. You will manage client campaigns, coordinate with the data science team, and provide strategic recommendations.

Qualifications

• 2+ years of account management, customer success, or IT service delivery experience in MSP or IT consultancy.
• Experience in Commercial Real Estate is required.
• Excellent communication, organization, and relationship-building skills.
• 4 year college degree required.
• Strong understanding of IT infrastructure and CRM platforms (Salesforce, HubSpot) and remote support systems.
• Startup-minded: flexible, self-directed, and solution-oriented.
• Experience with AI startups is a plus, but not required.
• Proven analytical, problem-solving, and decision-making abilities.

Responsibilities

• Client Management: serve as the primary contact for managed services accounts to drive revenue growth and satisfaction.
• Service Coordination: guide data science team with priorities; ensure timely delivery of campaigns and services.
• Strategic Advising: align clients' technology strategy with business goals, focusing on CRM and AI tools.
• Upselling & Growth: identify opportunities and help scope proposals for new offerings.
• Reporting & Recommendations: deliver reviews, usage reports, and actionable recommendations.
• Cross-Functional Projects: collaborate on onboarding workflows, documentation, and support processes.
• Marketing & Messaging: contribute to customer success stories and sales enablement materials.

Job description

PLUM AI, Inc. is seeking a Managed Services Account Manager to lead service delivery and client relationships for a portfolio of commercial real estate clients.

This fully remote role collaborates with data scientists, marketers, and financial services experts to align technology with business goals and drive revenue growth. You will manage client campaigns, coordinate with the data science team, and provide strategic recommendations.