Remote Managed Services Account Coordinator

National Power, LLC; Raleigh (NC); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Company-paid life insurance

Disability insurance

Medical/Dental/Vision insurance

401(k) with match

HSA

FSA

Job summary

National Power, LLC is seeking a Service Specialist to manage daily operations for a key Managed Services account. The role focuses on optimizing profitability, delivering excellent customer service, and serving as the internal point of contact.

You will support the Service Sales team and collaborate with service operations to maintain high delivery standards. Strong organizational skills and teamwork are essential, with safety prioritized in all tasks.

Qualifications

• High school diploma or GED (some college preferred).
• 1-3 years account coordination experience preferred.
• Fluency in written and spoken English.
• Intermediate knowledge of Microsoft Office Suite applications.

Responsibilities

• Build and sustain customer relationships and manage operational execution for Managed Services account and others as assigned.
• Schedule and dispatch workers, crews, equipment, and service vehicles to locations per account specs.
• Procure and distribute supplies/materials for jobs to field team.
• Prepare daily work and run schedules in customer portal.
• Provide regular status updates to customers and respond to inquiries promptly.
• Manage invoicing for customers within the group.
• Escalate issues to Sales or Field Service Manager when needed.
• Monitor locations, inventory, and equipment to optimize service and schedules.
• Maintain files of customer requests, work performed, charges, and expenses.

Skills

Account coordination

Fluent English

MS Office

Education

High school diploma or GED

Job description

National Power, LLC is seeking a Service Specialist to manage daily operations for a key Managed Services account. The role focuses on optimizing profitability, delivering excellent customer service, and serving as the internal point of contact.

You will support the Service Sales team and collaborate with service operations to maintain high delivery standards. Strong organizational skills and teamwork are essential, with safety prioritized in all tasks.