Remote Account Coordinator — Planned Maintenance Excellence

National Facility Contractors; Kentucky; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401(k) plan with company matching

Medical insurance

Vision Insurance

Employer-sponsored life insurance

Opportunities for professional growth

Job summary

National Facility Contractors is seeking an Account Coordinator – Planned Maintenance to oversee a portfolio of national and regional facility maintenance accounts. This remote, full-time role focuses on delivering safe, efficient, and profitable maintenance programs while serving as the primary client contact across the country.

You will collaborate with internal teams, lead service delivery, and drive improvements in efficiency, client satisfaction, and profitability, with a strong emphasis on

Qualifications

• 5+ years of account management, operations management, facilities management, or service operations experience.
• Experience managing multiple client accounts simultaneously.
• Strong background in customer relationship management.
• Demonstrated ability to manage operational performance and subcontractor accountability.
• Financial acumen with experience managing budgets, profitability, and performance metrics.
• Excellent communication, organization, and problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficiency with Microsoft Office and CRM/work order management systems.

Responsibilities

• Manage the day-to-day operational performance of assigned planned maintenance accounts.
• Build and maintain strong relationships with facility managers, property managers, and key client stakeholders.
• Ensure contractual service commitments are consistently delivered.
• Monitor work orders, subcontractor performance, service quality, and operational KPIs.
• Lead operational issue resolution while coordinating with Operations, Dispatch, Vendor Management, Compliance, Finance, and Field Leadership.
• Drive continuous improvement initiatives that increase efficiency, client satisfaction, and profitability.
• Monitor account budgets, costs, gross margins, and financial performance.
• Support contract renewals, service expansions, and implementation of new client locations.
• Review operational reports, client scorecards, and performance metrics.
• Identify operational risks before they become client issues.
• Participate in client meetings, business reviews, and site visits as needed.

Skills

Account management

Operations management

CRM proficiency

Budgeting & financial analysis

Client relationship building

Communication & problem-solving

Tools

ServiceChannel

Corrigo

ServiceNow

Job description

National Facility Contractors is seeking an Account Coordinator – Planned Maintenance to oversee a portfolio of national and regional facility maintenance accounts. This remote, full-time role focuses on delivering safe, efficient, and profitable maintenance programs while serving as the primary client contact across the country.

You will collaborate with internal teams, lead service delivery, and drive improvements in efficiency, client satisfaction, and profitability, with a strong emphasis on