Remote Major Incident & Problem Response Lead

PNC; Kingman (AZ); Remote; USD 90,000 - 140,000; Full time

Job summary

PNC is seeking an Incident & Response Consultant for its SRC First Response team. Based remotely, you will serve as the command-and-control lead during major incidents, coordinate technical resources, and ensure clear communication throughout the incident lifecycle.

The role also emphasizes proactive event management through monitoring alerts and escalation to appropriate support teams. Responsibilities include leading major incidents affecting critical systems, triaging issues, opening incident

Qualifications

• Role requires 3+ years of relevant/ direct industry experience with a university degree; certifications often desired.

Responsibilities

• Act as primary incident lead for high-impact IT incidents; triage issues and determine severity.
• Open and manage major incident bridge calls; lead cross-functional teams to rapid resolution.
• Maintain command-and-control presence; coordinate status updates throughout incident lifecycle.
• Monitor dashboards and alerts; escalate to appropriate teams to ensure timely response.
• Develop and implement incident and problem management program; oversee escalation and resolution activities.

Skills

Action Planning

Change Process Management

Continuous Improvement

Incident Management

Knowledge Management

Problem Analysis

Problem Identification

Problem Management

Risk Management

Stakeholder Management

Analytical Thinking

Contingency and Disaster Recovery

Decision Making and Critical Thinking

IT Environment

IT Incident Management

IT Service Management (ITSM)

IT Standards

Procedures & Policies

Requirements Analysis

Technical Troubleshooting

Education

Bachelor's degree in a related field

Job description

PNC is seeking an Incident & Response Consultant for its SRC First Response team. Based remotely, you will serve as the command-and-control lead during major incidents, coordinate technical resources, and ensure clear communication throughout the incident lifecycle.

The role also emphasizes proactive event management through monitoring alerts and escalation to appropriate support teams. Responsibilities include leading major incidents affecting critical systems, triaging issues, opening incident