Major Incident & Problem Response Lead

CHS Corporate; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

CHS Corporate is seeking an Incident and Problem Coordinator to lead major incident response and drive rapid service restoration for critical applications and infrastructure. The role emphasizes clear communication, coordinated triage, and formal problem lifecycle management to prevent recurrances.

The candidate will facilitate crisis bridges, track incident timelines, and partner with service owners to deliver timely status updates and root cause analysis.

Qualifications

• Two years minimum in an Incident/Problem management role/environment.
• Ability to triage and understand highly technical software and hardware problems.
• Strong organization and ability to coordinate multiple issues concurrently.

Responsibilities

• Major Incident Management & Communication: facilitate crisis bridge lines and coordinate resources.
• Incident Lifecycle & Status Tracking: update ticket statuses and document troubleshooting timelines.
• Stakeholder Communications: craft and distribute timely updates to affected users and owners.
• Post-Incident Resolution & Problem Lifecycle: close incidents and drive problem ticket resolution.
• Root Cause & Mitigation Analysis: identify root causes and document prevention steps.
• Reporting & Metrics: maintain data and support After-Action Reports (AAR).

Skills

Incident management

Problem management

Communication

Prioritization

Analytical skills

Job description

CHS Corporate is seeking an Incident and Problem Coordinator to lead major incident response and drive rapid service restoration for critical applications and infrastructure. The role emphasizes clear communication, coordinated triage, and formal problem lifecycle management to prevent recurrances.

The candidate will facilitate crisis bridges, track incident timelines, and partner with service owners to deliver timely status updates and root cause analysis.