Remote Maintenance Representative

Insight Global; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA, FSA, and DCFSA options

401k with company match

Paid time off

Job summary

Insight Global in Chicago, IL seeks a Fleet Service Representative to be the primary contact in a call center setting, coordinating vehicle maintenance with site managers and vendors. You will enter service requests into the Fleet Management System, compare vendor repair times, and verify warranties.

You will schedule services, update FMS records for tracking, resolve timelines and cost issues, and generate reports to improve performance and vendor relations. Strong communication is essential.

Qualifications

• MUST HAVE SERVICE WRITING/SERVICE ADVISOR/Vehicle MAINTENANCE EXPERIENCE
• High school diploma or equivalent; additional education in business administration or related fields is a plus
• Experience with commercial vehicle maintenance and repair processes
• FMS (Fleet Management System) experience
• Strong communication and interpersonal skills

Responsibilities

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.

Skills

Service writing

Service advisor

Vehicle maintenance

FMS experience

Vendor coordination

Education

High school diploma or equivalent

Business administration education (plus)

Tools

Fleet Management System (FMS)

Job description

*MUST HAVE SERVICE WRITING/SERVICE ADVISOR/Vehicle Maintenance Experience*

The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.
• Handle additional tasks as assigned.

Minimum Qualifications

• Education: High school diploma or equivalent; additional education in business administration or related fields is a plus.
• Service Writing Experience
• Knowledge of commercial vehicle maintenance and repair processes
• Fleet Management System (FMS) experience
• Communication and interpersonal skills

Compensation:

$55,000 to $65,000 per year.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.