Remote Mail & Records Specialist

Veterans Benefits Administration; Lincoln (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

Veterans Benefits Administration is seeking a Program Support Assistant to manage mail processing, document uploading, and case evidence gathering. The role supports Fiduciary Hub operations and requires careful adherence to procedures and privacy rules.

The position follows a full-time schedule, may involve situational telework, and requires reporting to the official duty station. Strong organizational skills and attention to detail are essential.

Qualifications

• Experience routing incoming correspondence and adhering to policies to ensure records are properly managed.
• Ability to process mail and ensure proper handling and timely routing.
• Understanding of privacy/PII and confidentiality requirements.
• Experience with automated systems used in Fiduciary Hub operations.

Responsibilities

• Receives, reviews, indexes mail and uploads documents into VBMS from CMP.
• Assigns mail and documents to proper eFolder and reroutes mail as needed.
• Picks up mail from postal service and handles outgoing mail daily.
• Develops straightforward evidence for fiduciary claims and assists with gathering evidence.
• Utilizes and inputs information into Fiduciary Hub systems.

Skills

Records management

Mail routing

Office procedures

Attention to detail

Scanning/photocopying

Job description

Veterans Benefits Administration is seeking a Program Support Assistant to manage mail processing, document uploading, and case evidence gathering. The role supports Fiduciary Hub operations and requires careful adherence to procedures and privacy rules.

The position follows a full-time schedule, may involve situational telework, and requires reporting to the official duty station. Strong organizational skills and attention to detail are essential.