Program Support Assistant.

Veterans Benefits Administration; Lincoln (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

Veterans Benefits Administration is seeking a Program Support Assistant to manage mail processing, document uploading, and case evidence gathering. The role supports Fiduciary Hub operations and requires careful adherence to procedures and privacy rules.

The position follows a full-time schedule, may involve situational telework, and requires reporting to the official duty station. Strong organizational skills and attention to detail are essential.

Qualifications

• Experience routing incoming correspondence and adhering to policies to ensure records are properly managed.
• Ability to process mail and ensure proper handling and timely routing.
• Understanding of privacy/PII and confidentiality requirements.
• Experience with automated systems used in Fiduciary Hub operations.

Responsibilities

• Receives, reviews, indexes mail and uploads documents into VBMS from CMP.
• Assigns mail and documents to proper eFolder and reroutes mail as needed.
• Picks up mail from postal service and handles outgoing mail daily.
• Develops straightforward evidence for fiduciary claims and assists with gathering evidence.
• Utilizes and inputs information into Fiduciary Hub systems.

Skills

Records management

Mail routing

Office procedures

Attention to detail

Scanning/photocopying

Job description

Specific Duties Include

• Receives, reviews, indexes incoming mail and uploads documents into; Veterans Benefits Management System (VBMS) from a Centralized Mail Portal (CMP). Assigns mail and uploaded documents to proper eFolder.
• Reroutes mail to other stations and process unidentifiable mail within the CMP.
• Picks up mail from the postal service as needed as well as takes outgoing mail to the schedule drop-off point daily.
• Completes all tasks within established time frames.
• Establishes UPS accounts and provides support for out-based employees with regards to their UPS accounts.
• Prepare various written correspondence (e.g., reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports.
• Receives, opens, reviews, and date stamps all incoming correspondence mail; analyzes correspondence received and routes appropriately.
• Takes appropriate measures to ensure there is no uncontrolled mail left on/in any mailroom desk, fax machine, copier, scanner, or mailroom table.
• Reviews and processing any necessary outgoing letters to ensure accuracy, no PII violations exist, and proper postal procedures are met.
• Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases.
• Utilizes and inputs information into various automated systems associated with Fiduciary Hub operations.

Work Schedule

Full time, Monday through Friday. 8:00am to 4:30pm

Compressed/Flexible: Available

Telework

Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:

This is not a virtual position.

Position Description/PD#

Program Support Assistant; PD418240

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not Required

Requirements

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/25/2026.

TIME-IN-GRADE REQUIREMENT

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-06 position you must have served 52 weeks at the GS-05 level.
• If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-06 (or higher) and the promotion potential of your current position must be at least None.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-06 Grade Level

• Specialized Experience: To qualify at the GS-06 level, you must possess one (1) year of specialized experience equivalent to at least the GS-05 level in the Federal Government. Specialized Experience is defined as experience routing incoming correspondence and adhering to policies and procedures to ensure records are properly managed in an office setting.

There is no educational substitution for this position. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items. The incumbent must be able to set up and tear down the VA computer equipment and transport this equipment securely between the official duty station to the alternate work sight as appropriate based on any established telework agreement. The incumbent would also be responsible for transporting the VA computer equipment to the Regional Office for all IT repairs that cannot be handled remotely.

Education

This job does not have an education qualification requirement.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.