Remote Luxury Travel Experience Specialist

Manatal; San Juan (PR); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination for clients before, during, and after trips.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from home.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience in travel, hospitality, or a related field preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools, booking platforms, and communication software.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication skills

Customer service experience

Remote work ability

Attention to detail

Familiar with booking tools

Tools

Booking platforms

CRM software

Job description

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination for clients before, during, and after trips.

You will work closely with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from home.