Remote LPN/RN Clinical Care Supervisor

Talantir; Greenville (SC); Remote; USD 65,000 - 90,000; Full time

Job summary

ChartSpan is seeking a Contact Center Supervisor in a remote capacity to lead a team of Patient Care Coordinators within the Clinical Department. You will coach staff, monitor call quality, and ensure adherence to SLAs and KPIs while driving patient satisfaction and program success.

Responsibilities include performance analysis, resource planning, and timely reporting. Strong communication and adaptability are essential to thrive in a fast-paced, compliant healthcare environment.

Qualifications

• Compact LPN or RN licensure is required.
• 1+ year of supervisor/management experience in a remote contact center.
• Proficient in Excel and/or Google Docs/ Sheets.
• Proven ability to analyze, problem-solve, adapt, and multitask while effectively communicating, planning, and organizing.
• Strong verbal and written communication skills.
• Able to coach, motivate, and encourage employees through positive communication and feedback.
• Ability to be flexible and adapt to new situations and environments.
• Able to build and strengthen all interpersonal relationships with co-workers, patients, and partners.
• Disciplined and self-motivated.
• Driven to learn and absorb information about our industry at a rapid pace.

Responsibilities

• Manage an assigned team of employees in the clinical department, overseeing the day-to-day contact center operations.
• Provide ongoing coaching related to utilization (productivity), quality, attendance, and overall performance.
• Ensure consistent follow-up and communication.
• Perform status tracking, efficiency analysis, resource allocation, data analysis, and overall process management support.
• Establish process controls to ensure all SLA’s and KPI’s are consistently met.
• Provide significant contributions to activities related to patient satisfaction and program management.
• Ensure all agents are compliant with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations at all times
• Respond and communicate promptly to all inquiries received via email, text, and phone.
• Prepare monthly, quarterly, and annual reports.
• Utilize data to support assumption and outcome evaluations.
• Monitor daily attendance, breaks, and approved Paid Time Off (PTO) requests
• Review and ensure payroll timesheets are accurate for each team member.
• Attend and conduct meetings as required by the position.
• Other duties as assigned.

Skills

LPN/RN licensure

Supervisory experience

Analytical thinking

Verbal communication

Written communication

Coaching & motivation

Adaptability

Interpersonal skills

Self-motivation

Industry learning

Tools

Excel

Google Sheets

Job description

ChartSpan is seeking a Contact Center Supervisor in a remote capacity to lead a team of Patient Care Coordinators within the Clinical Department. You will coach staff, monitor call quality, and ensure adherence to SLAs and KPIs while driving patient satisfaction and program success.

Responsibilities include performance analysis, resource planning, and timely reporting. Strong communication and adaptability are essential to thrive in a fast-paced, compliant healthcare environment.