Remote Contact Center Supervisor - Day Shift

Lovelace Health System; United States; Remote; USD 52,000 - 72,000; Full time

Job summary

Lovelace Health System is seeking a remote day-shift, full-time Central Scheduling Contact Center Supervisor to lead the Contact Center operations and champion patient experience.

The role emphasizes coaching schedulers, maintaining QA standards, and building strong teams in a fast-paced healthcare setting.

The ideal candidate has 3+ years of customer service in a call center and strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of customer service experience, or 1–3 years of leadership experience.
• Excellent communication, analytical, problem-solving, multitasking, and decision-making abilities.
• Ability to work independently in a structured, high-pressure environment.
• 2+ years post High School education preferred.

Responsibilities

• Supervises and coordinates daily operations of the Contact Center to meet patient expectations and organizational objectives.
• Drives and encourages a positive and supportive work environment.
• Coaches and develops schedulers to ensure world-class patient experience as measured by QA audits, AHT, and Error Rate.
• Improves patient wait time through reduction in Attendance and tardy occurrences, schedule adherence, and proper offline (Aux) time.
• Builds strong and positive relationships with direct reports, colleagues, and support staff.
• The Supervisor may also be required to execute formal performance management up to and including termination recommendations.

Skills

Customer service

Leadership

Communication

Problem solving

Multitasking

Decision making

Independent work

Technical aptitude

Education

High School Diploma or equivalent

Postsecondary education

Tools

Call center software

Job description

Lovelace Health System is seeking a remote day-shift, full-time Central Scheduling Contact Center Supervisor to lead the Contact Center operations and champion patient experience.

The role emphasizes coaching schedulers, maintaining QA standards, and building strong teams in a fast-paced healthcare setting.

The ideal candidate has 3+ years of customer service in a call center and strong communication and problem-solving skills.