Remote-First Contact Center Manager

Lever, Inc.; Saint Petersburg (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Growth & well-being benefits

Job summary

Kobie, a leader in loyalty solutions headquartered in St. Petersburg, FL, seeks an experienced contact center manager who thrives on driving customer service excellence across phone, email, and chat channels.

You will translate strategic goals into actionable plans, coach supervisors, and ensure SLAs and satisfaction targets are met in a remote-friendly, growth-focused culture. The role requires a background in small, fast-moving centers, strong Excel/PowerPoint skills, and a proven ability to

Qualifications

• Experience working in a small contact center and fast-moving growth environment.
• Advanced computer knowledge with a high level of expertise in Microsoft Excel, Word, and PowerPoint.
• A 'whatever it takes' attitude to care for customers, agents, and the business.
• Ability to demonstrate flexibility and agility with changes in work processes and the work environment.
• Strong ability to multitask and meet deadlines.
• Advanced emotional intelligence and customer-centric service orientation.

Responsibilities

• In this role, you will provide day-to-day tactical management of a Tier 1 contact center.
• Translate strategic goals into tactical deliverables for your team.
• Coach and support supervisory staff to meet service levels and customer satisfaction.

Skills

Excel

Word

PowerPoint

whatever it takes

multitasking

communication

coaching

data-driven

Education

Some college

Job description

Kobie, a leader in loyalty solutions headquartered in St. Petersburg, FL, seeks an experienced contact center manager who thrives on driving customer service excellence across phone, email, and chat channels.

You will translate strategic goals into actionable plans, coach supervisors, and ensure SLAs and satisfaction targets are met in a remote-friendly, growth-focused culture. The role requires a background in small, fast-moving centers, strong Excel/PowerPoint skills, and a proven ability to