Remote Customer Care Associate — Loyalty & Growth Focus

Mosaec; Town of Florida, Northern (NY, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Remote work

Health insurance

7 paid company holidays

401(k) with company match

Career growth opportunities

Free fitness benefits

Job summary

Kobie’s Customer Care Loyalty Center offers remote opportunities for qualified applicants to deliver outstanding customer experiences for major loyalty programs. You will handle inquiries, resolve issues, and maintain accuracy across systems using AI-powered support tools.

Starting pay is $17/hour with potential bonuses up to $350/month, plus comprehensive benefits and career growth in a top remote workplace.

Qualifications

• High school diploma required.
• Minimum 2 years of customer service experience.
• Completion of a 6‑week remote Training Program with full attendance.
• Strong problem solving and communication skills.
• Reliable and flexible for evening and weekend shifts.
• Ability to navigate multiple systems and maintain accuracy.

Responsibilities

• Handle a high volume of inbound calls with professionalism.
• Deliver exceptional customer experiences by following client guidelines.
• Resolve customer issues and escalate when needed.
• Maintain customer satisfaction and call quality by adhering to procedures.
• Stay informed on program updates and promotions.
• Utilize internal tools and AI-powered systems to assist customers.

Skills

Customer service

MS Office

Multi-system navigation

Remote training

Problem solving

Communication

Reliability

Evening/weekend availability

Education

High school diploma

Tools

Microsoft Office

Job description

Kobie’s Customer Care Loyalty Center offers remote opportunities for qualified applicants to deliver outstanding customer experiences for major loyalty programs. You will handle inquiries, resolve issues, and maintain accuracy across systems using AI-powered support tools.

Starting pay is $17/hour with potential bonuses up to $350/month, plus comprehensive benefits and career growth in a top remote workplace.